These reviews come from our Google Profile. We’re here to offer the best service and experience to our customers.
Michael Miller
Jay was quick to confirm appointment, was clear in communication for his arrival, and changed out our garbage disposal quickly! Jay also made clear recommendations for us. Highly recommend!
Dan Jackman
Thank you very much Jay for responding so fast. I highly recommend Drains 911 for any plumbing service. I was very impressed with your knowledge regarding our difficult situation today. Your customer service was outstanding and attention to detail was great.
Ronda Pelloux
Jay from Drains 911 was super helpful, professional and arrived quickly to solve an issue with my dishwasher drainpipe. My little mistake… He fixed the problem, improved the set up and didn’t make me feel like a fool for screwing it up. I highly recommend Drains 911!
Minh Van Nguyen
Called Drains 911 and responded right away. Very happy with job on fixing a leak from a copper pipe. Not an easy job as to access to the drain from kitchen sink to the garage, also installed garbage disposal and tested everything thing before leaving. Minh N. Salem NH.
J s
Jay came and solved my issue with an obstruction in less then 2 hours after first speaking with him. Prompt. Professional. And very reasonable. Would definately recommend!
Jonathan Connolly
I had a slow drain in my bathtub. Jay came on time, and had it cleared quickly. He is very knowledgeable and the pricing was great. Definitely will recommend.
Jodi Cirone
We had water backing up in our basement and few people tried to diagnose it. Jay came in and within an hour had the problem diagnosed and solved. He was knowledgeable and got right down to business. Highly recommend!
Ro Porter
UPDATE: Jay came by and he gave us an update. He offered to take a look and help us out for a reduced fee. We appreciated the offer, and we had already had someone come by to help. We very much appreciated the visit. Thank you, Jay!
Jody Pelletier
They responded faster than anyone I called. Rob cut the wall open and fixed the leak. Thank you for your quick service and all the effort you put into trying to find our water shut off.
Shelly Roach
When we called Drain 911 our pipes were frozen. Jay came the next day and got the ice broken up so our water could get moving again. He was honest, friendly and made sure we understood everything. He was very helpful in making sure our home was protected from freezing again.
CJ
Called for a hot water issue at night Jay came out within 15 minutes. Came prepared professional and calm. Because I wasn’t. Lol. I would highly recommend for any plumbing need!! Great to know I have a plumber on speed dial!!! Sandy
Deborah Gilbert
I would like to recommend anyone looking for a plumber to call drains 911. I have been seeking a plumber for my clogged drain in my kitchen sink for some time now with no luck but finally looked up on google to find someone. He answered my call and was very helpful in solving the problem.
Delia
I called this company at 4 in the afternoon with a number of frozen and broken pipes and in less than 24 hours was completely fixed and water! Was here when he said he was coming. Very knowledgeable and showed me all broken areas before repair.
Christian Derrico
Called drains 911 for some assistance with a bathroom sink issue. They were there that day and took care of my problem quickly and efficiently. Very knowledgeable and kind. I was more than impressed with response time. They even cleaned up the area perfectly upon completion. Very happy with their service!
Tammie Nason
Jay came when he said he would. Was up front about pricing and friendly. Got our frozen pipes working again quickly. Answered all questions. I will recommend him to others if I hear they need a plumber.
Kristina Blettner
Service was great – I called and Jay got here in 20 minutes on a Sunday. He drained my washing machine within minutes and was able to diagnose the problem very quickly. I highly recommend Jay and the company to anyone!
Rakshita Miskin
Jay helped resolve our frozen pipe issue (extra helpful in an emergency – he told us exactly what to do before he arrived so we didn’t have a cracked/broken pipe to deal with). He’s friendly and explained everything that he did.
Patty Morris
I highly recommend Jay at Drains 911. I called him when my toilet wasn’t flushing. He was to my house one and half hrs. later. He fixed the problem quickly and left no mess at all for me. He is very reasonable on his prices and a truly nice person.
Nancy Beaumont
I had an emergency on a Saturday. I wasn’t expecting a service call that day but he was available. I really appreciated it.
Preston Holt
Jay told me he would be here Sunday at 9am. Eventually it changed to Monday morning. He told me he was on his way to my place Monday. When I got home, no one had been there. I called him and he said one of his guys was coming now. He later arrived but I wasn’t satisfied with the delays.
Christine Alejunas
I called for hot water issue in my tenants apartment. Jay responded right away, and was very professional and helpful. He is a very kind person and willing to go above and beyond!
Bridget Curtis
Super response, during an acute situation of flooding in the house. Upfront, honest, here within an hour on a weekend. Will be my plumber from now on.
James Webb
Very knowable and does fantastic work. Came to the house immediately when no one else could. I would highly recommend.
Michael Caggiano
911 drains was super responsive and resolved my problem quickly at a reasonable price! I called a bunch of companies because I had a back up that needed to be resolved ASAP and most companies either didn’t answer or couldn’t be there in a timely manner. Won’t go anywhere else and will recommend all family and friends. Thank you again!
Chris Manory
Emergency plumbing service came right away when my water heater went. The guy Jay was very helpful.
MZ Corp
Saturday Morning we opened the office to a massive drain issue. Google returned these guys, Unreal, they came right over, swear to God, 35 minutes!!! Took 3 hours but we are back in business. Highly recommend Drains 911.
kt T
Commode clogged and Jay came in and fixed the problem in less than 10 minutes. He is kind and understanding and is really good at his work.
Michael Messina
Quick response and quality work. Was very clear on what needed to be done today and in the future. Highly recommended.
Building Strength In America
Very nice, professional and courteous on the phone. Had an emergency backup and he was there within two hours. Would definitely recommend and call again if needed.
Colleen Kelloway
Highly recommend! Very quick response, great communication, and very speedy response times to come out! 12/10.
John Boehner
Was the only company that was able to help when major flooding from broken pipes happened in Wells, Maine. Thanks Jay.
Construction Office
While doing a job for a client, we accidentally busted through a sewer line. Called drains 911 and they were able to come over very quickly to repair the damage at a reasonable price.
Jason Vieira
I consider this company to be the best company in the North Shore! Their quick, reliable work is amazing!!
Joyce Orlando
I was very happy with the work and the people. The work was done in a timely manner, and it was done very well.
Christina Bridges
Came in a timely fashion, kind, professional and quick repair.
Cole Beaver
Great quick service. Will use again for all of my drain needs!
Melissa Sweeney
Great service, emergency problem and they got us up and running right away.
Kristy Preston
Drains 911 helped with major drainage issue.
